FAQ

At Morgan Heating & Air, we know homeowners often have questions about HVAC systems, services, and maintenance. That’s why we’ve gathered this list of frequently asked questions from our customers around the greater Richmond, KY, area to help you find quick, reliable answers.  

Whether you’re curious about ductless mini split systems, indoor air quality, or financing options, our expert team is here to guide you. Explore the FAQs below to learn more about how we keep your home comfortable year-round. 

Do you offer HVAC financing options?

Yes, we offer flexible financing options through Goodleap, making it easier for homeowners to invest in high-efficiency HVAC systems without straining their budget. Speak with us to learn more about terms and eligibility. 

Do you offer warranty options for new systems? 

There are manufacture warranties on eligible installations. Coverage typically includes parts and labor for added peace of mind. Ask us about specific warranty terms based on the product brand and model. 

I’m looking for a local, dependable company that is insured and bonded. Is Morgan Heating & Air licensed and insured? 

Yes, we are a fully licensed and insured HVAC company. Our team adheres to industry standards and local codes, so you can trust us for safe, reliable service. 

How soon can I get HVAC service? 

We strive to offer prompt service—often same-day or next-day appointments. For the fastest scheduling, give us a call or use our online booking form. Emergency HVAC issues are prioritized. 

Why is there not a set time for my appointment? 

We provide a two-hour appointment window to account for varying service durations and ensure every customer receives thorough attention. This scheduling approach helps our technicians arrive prepared and on time while accommodating unforeseen circumstances. 

Do you offer weekend HVAC services? 

Yes, Morgan Heating & Air has technicians available 24/7, including weekends and holidays. We understand that heating and cooling emergencies don’t follow a schedule, which is why our reliable emergency HVAC services are always just a call away. 

Do you offer free HVAC estimates? 

Yes, we offer free estimates on new HVAC installations and system upgrades. Whether you’re considering a new air conditioner, furnace, or full system replacement, our experienced technicians provide transparent quotes without hidden fees. 

Which HVAC brands do you service? 

We service all major brands of HVAC systems, including Carrier, Trane, Lennox, Rheem, Goodman, and more. No matter what system you have, our experienced technicians are ready to diagnose and repair it. 

Which HVAC brands do you install? 

Morgan Heating & Air is proud to be a Comfortmaker Elite dealer and also installs Daikin HVAC systems. These trusted brands offer high-efficiency options, smart home compatibility, and long-term performance. 

Do you offer duct cleaning services? 

Yes, we provide professional duct cleaning to improve indoor air quality and HVAC system efficiency. Clean ducts reduce allergens, dust, and contaminants, helping your heating and cooling systems work more effectively while promoting healthier air in your home. 

Do you clean dryer vents? 

Absolutely. Our dryer vent cleaning services help prevent fire hazards, improve dryer performance, and enhance your home’s safety. Clogged vents can reduce airflow and increase energy consumption—regular cleaning is key. 

Do you work on mini split systems? 

Yes, Morgan Heating & Air specializes in servicing and installing mini split HVAC systems. These ductless systems are ideal for zoned heating and cooling, energy efficiency, and homes without traditional ductwork. Whether it’s maintenance, repair, or installation, we have you covered. 

Do you work on boiler or hydronic heating systems? 

Please contact our office to discuss your boiler or hydronic heating needs. While we primarily focus on forced-air HVAC systems, we may be able to assist or refer you to a trusted professional. 

How can I prevent my AC drain line from clogging? 

Routine HVAC maintenance is the best way to prevent clogs in your AC drain line. We recommend bi-annual service visits and adding a condensate overflow protection device to prevent water damage and mold growth. 

Do you offer HVAC maintenance subscriptions? 

Yes, we offer the Morgan Heating & Air Morgan Heating & Air Comfort Club, a proactive maintenance membership designed to keep your heating and cooling systems running smoothly year-round. Members receive regular system checkups, priority service, and exclusive discounts. 

What’s included in your maintenance program? 

Our Comfort Club includes two annual system inspections (Clean and Checks), priority response for service calls, reduced diagnostic fees, and discounted pricing on parts and labor. This preventive maintenance plan maximizes efficiency and reduces unexpected breakdowns. 

What are the benefits of a Morgan Heating & Air service agreement? 

Enrolling in our Comfort Club provides peace of mind, extends equipment life, reduces energy costs, and ensures your HVAC system stays in top shape. Plus, you’ll receive priority service and special member-only savings. 

Our family has had really bad allergies, and we are trying to find a product that will help us with that. Do you have any special promotions on air purification systems? 

Yes, we provide advanced indoor air quality solutions, including air purifiers, UV lights, and high-efficiency filters. These products are perfect for families suffering from allergies or asthma and are proven to reduce airborne irritants and improve overall home air quality. 

Where is my HVAC air filter located? 

Your air filter could be located in the furnace, air handler, filter box, or return air grill. Some systems use multiple filters. If you’re unsure, schedule a service call and we’ll show you where it’s located and how to change it.  

What size is my HVAC filter?

 

Filter sizes vary and are usually printed on the filter itself. If you can’t find it or access your filter, our technicians can help determine the correct size during a maintenance visit. 

How do I adjust my thermostat? 

Each thermostat model is different. For digital and smart thermostats, consult the user manual or our team for personalized guidance. We can help optimize your settings for comfort and energy efficiency. 

Can you install a thermostat I purchased online? 

Yes, we can install most customer-supplied thermostats, including Wi-Fi-enabled models like Nest or ecobee. Contact us to confirm compatibility with your current HVAC system.